18 Oct 2019
We are looking to build our presence in the business and VIP aviation market after recent deals with TAG Aviation and Bombardier.
Providing global component support, logistics and AOG to the airline industry, UK-headquartered AJW Group is looking to build its presence in the business and VIP aviation market after recent deals with TAG Aviation and Bombardier.
Boris Wolstenholme, AJW’s Chief Strategy Officer, explains the company’s capability and ambitions.
Back in April, AJW Group announced the signature of a pool access agreement supporting TAG Aviation’s VIP Boeing 757. It brought a company more readily associated with the airline industry back onto the private aviation radar.
The TAG deal followed AJW’s February 2018 cooperation with Bombardier Business Aircraft, in which it signed a long-term agreement to undertake all repair management for the OEM’s rotable inventory.
Both deals leverage the logistics and AOG expertise upon which our airline customers have come to rely, but VIP and business aviation have very different requirements, with largely unscheduled flying over non-commercial routes.
“We also have four ACJs under contract, with two operators, so the TAG 757 is not our first foray into private jet support. But it is a different market place to the airlines, albeit the fundamental issues are similar. The operator needs a supply chain logistics and supply solution.”
"In fact, the AJW/TAG Aviation agreement builds on an earlier arrangement where we supplied and replenished the 757’s flyaway kit, a set of regularly required components and supplies that may be conveniently carried in the aircraft’s hold, but might easily cause an AOG were they not immediately available. Working closely with TAG’s operations team, we defined the kit and have subsequently resupplied and evolved it.
"Among our key commercial contracts, we provide deep support to easyJet’s fleet from our leafy, West Sussex headquarters and a series of base stations. The latter system, though perfect for a hardworking airline with high aircraft utilisation rates, simply doesn’t work for a VIP aircraft.
“But our organisation is configured to be agile and very flexible. Commercial charter operators often ask us to quickly set up support solutions for remote bases. We develop logistics specifically for that location, move stock there and work with a network of international partners that we know we can rely on for local inventory support. It gives us a lot of robust capability.
“We also have our customer service organisations globally – in Singapore, Moscow, Shanghai and Montreal, as well as the UK. They can evolve very quickly, which means our account managers work with our customers to provide support in the same time zone as required, as well as benefitting from the linguistic capabilities that might be needed in different regions.”
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