30 Sep 2021
Being prepared to react swiftly to unplanned maintenance events is vital for aircraft operators. Bernie Baldwin spoke to AJW and reports on some of the industry’s solutions.
AOG – three letters anybody in the air transport business does not want to hear in relation to one of their aeroplanes. An aircraft-on-ground (AOG) situation means money being spent to fix it and money being lost by the aircraft not generating revenue. Bernie Balwin spoke to Andrew Colbran, Director of Customer Service at AJW in a recent Yocova article.
You can read the full Yocova article here and extracts of our contribution below.
AJW operates a dedicated 24/7/365 AOG response team allowing immediate access to our extensive Airbus and Boeing inventory, which is strategically located around the world, allowing parts to be delivered quickly and seamlessly via a global network of logistical partners.
As the partner of choice to more than 1,000 airlines globally and with operational hubs and local offices across Africa, Asia Pacific, China, CIS, Europe, Latin America, Middle East and North America, we know the impact the grounding of an aircraft can have for an operator. Whether included as part of a contractual agreement, or as a one-off time-critical request, our AOG team ensure a grounded aircraft is back in the air with minimal delay.
To ensure best service to our customers our AOG response team is managed by a dedicated team of multilingual specialist staff who manage requirements for AOG or Critical requirements in a ‘follow-the-sun’ support model. Dedicated email addresses and telephone numbers are transferred to teams around the globe, from Europe to North America and Asia before returning to Europe to ensure a team of specialists are always available to find solutions.
To enhance our service, earlier this year we launched a responsive, interactive, and mobile customer portal, which allows customers to access orders, view status on the go and extract any related documents. It enables 24/7/365 interaction with support teams, regardless of location, with no transaction delay, full data, and process integration. We also released our new eCommerce platform, AJW® eventory, for parts trading, where users can browse and purchase from our extensive inventory, including our ‘priced to move’ Outlet stock. The platform allows easy access to full paperwork trace, chat functionality, and the ability to ship via any chosen method and track the shipment in a few clicks.
Our logistics department works round the clock to ensure prompt deliveries of AOG and critical parts anywhere in the world. We have immediate access to our inventory of 450,000-line items of Airbus and Boeing parts, which is valued at almost US$500m, at all of our global stock locations.
We operate a comprehensive 24/7/365 export freight and logistics service with partners FedEx, B&H Worldwide, GB Malpensa, DB Schenker, Expeditors and DHL Express. Handling over 4,200 inbound and outbound shipments weekly comprising spares sales, acquisitions, consignments and loans; repair vendor and customer management; AOG and critical deliveries; and a small number of tailored logistics projects for individual airlines.
Every day we provide solutions to problems and contribute to the successful operation of many of the world's airlines.
Find out more about our AOG services here
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