24/7 AOG Critical Response
Hotline
UK +44 1403 798888US +1 877 780 2008
Our award winning global AOG service is manned 24 hours a day, 365 days a year.
Please call +44 1403 798888 or email aog@ajw-group.com.
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24/7 AOG Critical Response
HotlineUK +44 1403 798888US +1 877 780 2008
Our award winning global AOG service is manned 24 hours a day, 365 days a year.
Please call +44 1403 798888 or email aog@ajw-group.com.
AJW CUSTOMER ACCOUNT
Existing AJW customers can benefit from a secure online account, giving instant access to the real-time information you need, when you need it most.
The AJW Customer Support department is a dynamic and fast paced working environment providing a fantastic platform for the development of sales and customer service skills.
As a company, we pride ourselves on our ability to tailor our customer service offering to the individual requirements of each customer, to ensure their continued satisfaction and capture their repeat business.
Our objective is to supply aircraft spare parts on a sale and exchange basis – from either our own pool stock or by sourcing from our international vendors – to our worldwide customer base, to keep their aircraft operational.
Our aims include: ensuring that every customer requirement is met within an optimum time frame; offering a competitive advantage whilst working with complex logistics solutions, meeting strict operational deadlines; and crucially, to avoid grounding an aircraft.
The PBH Team manage our contracted business via Power By the Hour agreements. This concept is likened to an insurance policy, where AJW guarantee any part our customer requires will be supplied within a contracted time frame, failure to do so results in service level penalties.
The Sales Team don't have the benefit of a contracted relationship, so their priority is to generate a sale from every ad hoc quotation opportunity presented to us by our customers. Each account manager within the team is responsible for a number of customers linked to a geographical region; similar to the PBH team, these are global customers. The Sales team are passionate about winning the deal and ensuring that all quotations are issued in a timely manner, offering a competitive price and an appealing logistics solution.
The Customer Service Team take ownership of the supply chain process from the point of delivery to the customer, to ensure that AJW receives a unit back in lieu of the exchange unit we have provided. This role combines a technical overview, commercial awareness, vendor relationships, cost control and stock control.
We endeavour to recognise the skills and strengths of each individual to determine which area of the business they are most suited to. Recognition for languages and cultural appreciation is high.
View our current vacancies
What our people say
Anna Pollington Clarke
Sales Account Manager - AJW Technique
Laura Passalacqua
Customer Service Executive
Anna Pollington Clarke
Sales Account Manager - AJW Technique
I joined AJW in 2015 as a PBH Account Manager in the UK Headquarters. After two years, I became a Senior PBH Account Manager and had the opportunity to train new team members, visit customers, and work on the AOG desk. This allowed me to expand my skills and gain a wider understanding of the business.
In 2019, I started my Canadian adventure! I now work at AJW Technique in Montreal as a Sales Account Manager within the Customer Service Team. Working on the MRO side of the industry has given me the opportunity to have a hands-on approach, see the units and understand the world behind the scenes.
J'ai rejoint AJW en 2015 en tant que gestionnaire de compte PBH au siège du Royaume-Uni. Après deux ans, je suis devenue gestionnaire de compte PBH senior et j'ai eu l'occasion de former de nouveaux membres de l'équipe, de visiter des clients et de travailler sur le bureau AOG. Cela m'a permis d'élargir mes compétences et d'acquérir une meilleure compréhension de l'entreprise.
En 2019, j'ai commencé mon aventure canadienne ! Je travaille maintenant chez AJW Technique à Montréal en tant que gestionnaire de comptes de vente au sein de l'équipe du service à la clientèle. Travailler du côté MRO de l'industrie m'a donné l'occasion d'avoir une approche pratique, de voir les unités et de comprendre le monde derrière les coulisses.
Laura Passalacqua
Customer Service Executive
AJW is an incredible company to work for! I joined in 2023, and the level of support and encouragement within my role has been brilliant. There is a very friendly atmosphere across the business, with a ‘family feel’ towards other members of your team.
My line manager is so kind and caring and always pushes me to challenge myself in my role. I’ve also noticed that if you have a talent in another area of the business, you will be utilised and nourished to make you happier at work and to improve the business.
AJW has incredible facilities, including the Galley restaurant, Gym, Dance Studio, Pool Table, PlayStation, and the Downs Link close by for lunchtime walks.
The Galley supports you in the gym with protein bars and can accommodate all meal options such as vegan and gluten free.
The monthly fun budget is an amazing way of enjoying yourself outside of work with colleagues. Also, extras like painting classes, quiz nights, dragon boat racing, golf days, yoga and Pilates, are all a great way to try something new or improve your hobbies.
The People Team also run awareness events, such as ‘Tea and Talk’ for Mental Health Awareness Week – and too many more to mention!
Anna Pollington Clarke
Sales Account Manager - AJW Technique
Laura Passalacqua
Customer Service Executive
Anna Pollington Clarke
Sales Account Manager - AJW Technique
I joined AJW in 2015 as a PBH Account Manager in the UK Headquarters. After two years, I became a Senior PBH Account Manager and had the opportunity to train new team members, visit customers, and work on the AOG desk. This allowed me to expand my skills and gain a wider understanding of the business.
In 2019, I started my Canadian adventure! I now work at AJW Technique in Montreal as a Sales Account Manager within the Customer Service Team. Working on the MRO side of the industry has given me the opportunity to have a hands-on approach, see the units and understand the world behind the scenes.
J'ai rejoint AJW en 2015 en tant que gestionnaire de compte PBH au siège du Royaume-Uni. Après deux ans, je suis devenue gestionnaire de compte PBH senior et j'ai eu l'occasion de former de nouveaux membres de l'équipe, de visiter des clients et de travailler sur le bureau AOG. Cela m'a permis d'élargir mes compétences et d'acquérir une meilleure compréhension de l'entreprise.
En 2019, j'ai commencé mon aventure canadienne ! Je travaille maintenant chez AJW Technique à Montréal en tant que gestionnaire de comptes de vente au sein de l'équipe du service à la clientèle. Travailler du côté MRO de l'industrie m'a donné l'occasion d'avoir une approche pratique, de voir les unités et de comprendre le monde derrière les coulisses.
Laura Passalacqua
Customer Service Executive
AJW is an incredible company to work for! I joined in 2023, and the level of support and encouragement within my role has been brilliant. There is a very friendly atmosphere across the business, with a ‘family feel’ towards other members of your team.
My line manager is so kind and caring and always pushes me to challenge myself in my role. I’ve also noticed that if you have a talent in another area of the business, you will be utilised and nourished to make you happier at work and to improve the business.
AJW has incredible facilities, including the Galley restaurant, Gym, Dance Studio, Pool Table, PlayStation, and the Downs Link close by for lunchtime walks.
The Galley supports you in the gym with protein bars and can accommodate all meal options such as vegan and gluten free.
The monthly fun budget is an amazing way of enjoying yourself outside of work with colleagues. Also, extras like painting classes, quiz nights, dragon boat racing, golf days, yoga and Pilates, are all a great way to try something new or improve your hobbies.
The People Team also run awareness events, such as ‘Tea and Talk’ for Mental Health Awareness Week – and too many more to mention!
Anna Pollington Clarke
Sales Account Manager - AJW Technique
Laura Passalacqua
Customer Service Executive
Anna Pollington Clarke
Sales Account Manager - AJW Technique
I joined AJW in 2015 as a PBH Account Manager in the UK Headquarters. After two years, I became a Senior PBH Account Manager and had the opportunity to train new team members, visit customers, and work on the AOG desk. This allowed me to expand my skills and gain a wider understanding of the business.
In 2019, I started my Canadian adventure! I now work at AJW Technique in Montreal as a Sales Account Manager within the Customer Service Team. Working on the MRO side of the industry has given me the opportunity to have a hands-on approach, see the units and understand the world behind the scenes.
J'ai rejoint AJW en 2015 en tant que gestionnaire de compte PBH au siège du Royaume-Uni. Après deux ans, je suis devenue gestionnaire de compte PBH senior et j'ai eu l'occasion de former de nouveaux membres de l'équipe, de visiter des clients et de travailler sur le bureau AOG. Cela m'a permis d'élargir mes compétences et d'acquérir une meilleure compréhension de l'entreprise.
En 2019, j'ai commencé mon aventure canadienne ! Je travaille maintenant chez AJW Technique à Montréal en tant que gestionnaire de comptes de vente au sein de l'équipe du service à la clientèle. Travailler du côté MRO de l'industrie m'a donné l'occasion d'avoir une approche pratique, de voir les unités et de comprendre le monde derrière les coulisses.
Laura Passalacqua
Customer Service Executive
AJW is an incredible company to work for! I joined in 2023, and the level of support and encouragement within my role has been brilliant. There is a very friendly atmosphere across the business, with a ‘family feel’ towards other members of your team.
My line manager is so kind and caring and always pushes me to challenge myself in my role. I’ve also noticed that if you have a talent in another area of the business, you will be utilised and nourished to make you happier at work and to improve the business.
AJW has incredible facilities, including the Galley restaurant, Gym, Dance Studio, Pool Table, PlayStation, and the Downs Link close by for lunchtime walks.
The Galley supports you in the gym with protein bars and can accommodate all meal options such as vegan and gluten free.
The monthly fun budget is an amazing way of enjoying yourself outside of work with colleagues. Also, extras like painting classes, quiz nights, dragon boat racing, golf days, yoga and Pilates, are all a great way to try something new or improve your hobbies.
The People Team also run awareness events, such as ‘Tea and Talk’ for Mental Health Awareness Week – and too many more to mention!
Anna Pollington Clarke
Sales Account Manager - AJW Technique
Anna Pollington Clarke
Sales Account Manager - AJW Technique
I joined AJW in 2015 as a PBH Account Manager in the UK Headquarters. After two years, I became a Senior PBH Account Manager and had the opportunity to train new team members, visit customers, and work on the AOG desk. This allowed me to expand my skills and gain a wider understanding of the business.
In 2019, I started my Canadian adventure! I now work at AJW Technique in Montreal as a Sales Account Manager within the Customer Service Team. Working on the MRO side of the industry has given me the opportunity to have a hands-on approach, see the units and understand the world behind the scenes.
J'ai rejoint AJW en 2015 en tant que gestionnaire de compte PBH au siège du Royaume-Uni. Après deux ans, je suis devenue gestionnaire de compte PBH senior et j'ai eu l'occasion de former de nouveaux membres de l'équipe, de visiter des clients et de travailler sur le bureau AOG. Cela m'a permis d'élargir mes compétences et d'acquérir une meilleure compréhension de l'entreprise.
En 2019, j'ai commencé mon aventure canadienne ! Je travaille maintenant chez AJW Technique à Montréal en tant que gestionnaire de comptes de vente au sein de l'équipe du service à la clientèle. Travailler du côté MRO de l'industrie m'a donné l'occasion d'avoir une approche pratique, de voir les unités et de comprendre le monde derrière les coulisses.
Laura Passalacqua
Customer Service Executive
Laura Passalacqua
Customer Service Executive
AJW is an incredible company to work for! I joined in 2023, and the level of support and encouragement within my role has been brilliant. There is a very friendly atmosphere across the business, with a ‘family feel’ towards other members of your team.
My line manager is so kind and caring and always pushes me to challenge myself in my role. I’ve also noticed that if you have a talent in another area of the business, you will be utilised and nourished to make you happier at work and to improve the business.
AJW has incredible facilities, including the Galley restaurant, Gym, Dance Studio, Pool Table, PlayStation, and the Downs Link close by for lunchtime walks.
The Galley supports you in the gym with protein bars and can accommodate all meal options such as vegan and gluten free.
The monthly fun budget is an amazing way of enjoying yourself outside of work with colleagues. Also, extras like painting classes, quiz nights, dragon boat racing, golf days, yoga and Pilates, are all a great way to try something new or improve your hobbies.
The People Team also run awareness events, such as ‘Tea and Talk’ for Mental Health Awareness Week – and too many more to mention!
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