Customer Experience

Speaking your language

Here are some of the ways that we focus on the needs and expectations of our customers:

As a Design Approval Organisation, innovation and re-engineering for greater efficiency is part of our culture

Exploring gain share mechanisms, volume rebate schemes and extended credit terms within our partnerships

Total flexibility with commercial terms and pricing structures – everything is tailored to the customers' needs

With experienced teams in every time zone, we speak your language

24/7/365 AOG coverage worldwide

Industry leading turn around times – as chosen by easyJet

Used serviceable parts salvage with customer inventory reducing cost where possible and monetising BER

Open door policy welcoming customer engineering teams to come and discuss unit reliability and methods for improvement

See our portfolio

View the airline customers that have accepted our TAG here

Make AJW Technique a supplier

Use our self-audit pack to facilitate setting us up as a vendor, this can be found here

Apply for an account

Download our customer account application form PDF or Word Document

From an AJW Technique perspective this is evidence that our drive to lower Direct Maintenance Costs for our operator customers is one that works and really does make a difference. Keeping units on wing longer and maximising the potential for on time departure allows airlines to increase their margins and maintain flight price satisfaction.

Contact AJW