24/7 AOG Critical Response

HotlineUK +44 1403 798888US +1 877 780 2008

Our award winning global AOG service is manned 24 hours a day, 365 days a year.
Please call +44 1403 798888 or email aog@ajw-group.com.

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PBH CUSTOMER PORTAL

ACCESS PORTAL

A secure online portal for existing AJW PBH customers. Manage exchange orders, track shipments, monitor repairs, access documentation, and communicate with support in real time.

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PBH PORTAL

AOG DESK

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Reliability Monitoring

Detecting defects and tracking performance

AJW manages comprehensive reliability and monitoring systems to support its operations. These systems provide our teams with a range of information and analyses including:

A complete reliability and warranty tracking programme that monitors incoming and outgoing units and records any warranty claims. This allows AJW to undertake regular reliability surveys of all components, to perform statistical analyses on demand, and to more easily identify rogue unit performance

An independent component tracking, history and analysis showing any incoming defect, workshop report and technical analysis including modification and recommended service bulletins. This enables AJW to undertake rapid defect investigation and recommend actions to the appropriate workshop to improve the reliability of each component

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