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Our award winning global AOG service is manned 24 hours a day, 365 days a year.
Please call +44 1403 798888 or email aog@ajw-group.com.

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Existing AJW customers can benefit from a secure online account, giving instant access to the real-time information you need, when you need it most.


Our promise to you


AJW Group is strongly committed to protecting the privacy of your personal information. You can view and download our full Privacy Policy on this page.


What are cookies?

A cookie is a small text file that is downloaded onto your digital device (eg laptop, smartphone, tablet) when you access a website and/or websites during your internet or website browsing session. The majority of cookies are essential to a website functioning correctly and all cookies can be controlled via your browser privacy/security settings. Cookies do not retain any personal information that can be used to identify you, only your internet/website browsing behaviours, your IP address, and browsing history.


There are two types of cookie

  • Session cookies expire when you log off or close the browser. They are stored temporarily and are destroyed after leaving the website or when you close your browser (end of session).
  • Persistent cookies are stored on your device to help remember information, settings, preferences, or sign-on credentials that you have previously saved. This helps create a convenient and faster website experience. These cookies have an expiration date which may be days, weeks, months, or years. When the expiration date is reached, it is destroyed by the owner. Persistent cookies track visitors as they move around the website, and between other websites, to figure out what people like about the website to help improve the user experience. The most popular persistent cookie is a Google Analytics cookie.


Who can set cookies on my device?

Cookies are either set by the first party (website owner, in this case AJW Group) or by a third party ie not the website you are visiting.


Why do I need to know about cookies?

Cookies are ubiquitous and many would argue that they are an essential part of using the internet. For example, if you were to block or reject all of Amazon's cookies, you would not be able to add items to your 'shopping cart', proceed to 'checkout', or use any Amazon products and services that require you to sign in without cookies.


In 2018, the EU enacted the General Data Protection Regulations (GDPR) which required organisations that process data to become more transparent and give greater control to the end user. Websites operating within the EU (and websites outside of the EU that were visited by EU residents) need to inform visitors that cookies are being used, what cookies are being used and why, and gain explicit consent (freely given and informed) with the right to withdraw at any time. Cookies are a potential privacy risk because they are able to track, store and share user behaviour, and so cookie management mechanisms, and policies, need to keep pace.


People are more often than not concerned that their data will be passed on to third parties like advertisers. Companies like Google, Microsoft, and Apple are working hard to understand their customers through their respective browser products (eg Chrome, Edge, Safari). In fact, many (Safari and Firefox are examples) already block third party cookies by default, and Google Chrome is working towards aggregating and anonymising data further through its Federated Learning of Cohorts (FLoC) protocol.


We have included some helpful hints and links at the end of this page which might help you to manage your cookies going forward.


What information does this website share?

Your information will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the purpose of delivering the service you have requested.


What cookies does this website use, and why?


Other ways to manage cookies

You can switch some cookies off through the Your Online Choices site. You may need to do this again each time you use a different IP address, device, or virtual private network. You can also adjust the global privacy setting or plug-in which should be communicated to use via your browser.


It is also possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the options, preferences, or settings menu of your browser; sometimes signposted by three vertical dots in the top-right-hand corner of your browser window.


The following links may also be helpful, or you can use the Help option in your browser. If you do this, some features on our website may not work as well as you expect.


Cookie settings in Edge


Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari web and for mobile (cell) phones using iOS


Useful links

If you would like to find out more about privacy, cookies and their use on the internet, you may find the following links useful:


Microsoft cookies guide

All About Cookies

The Information Commissioner’s Office (ICO)


This policy is constantly under review to try to keep pace with an ever-changing, fast-moving data protection and privacy industry. If you would like to contact us about cookies or privacy, please email our designated Data Protection Officer dpo@ajw-group.com or dial +44 (0)1403 798 000.


Many thanks for your cooperation and we hope that you find what you need at AJW Group.


'Transforming aviation efficiency'


Last amended: 24/05/2022


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