24/7 AOG Critical Response

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Our award winning global AOG service is manned 24 hours a day, 365 days a year.
Please call +44 1403 798888 or email aog@ajw-group.com.

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AJW CUSTOMER ACCOUNT

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Existing AJW customers can benefit from a secure online account, giving instant access to the real-time information you need, when you need it most.

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PBH Customer Portal

Real‑time visibility and control for AJW PBH customers

The AJW PBH Customer Portal gives existing Flight Hour and Contracted Services customers instant access to real‑time operational data, documentation, and support - all within a secure online environment.

Built to reduce complexity and improve decision-making, the portal delivers the visibility, predictability, and control required to keep fleets flying.

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What you can do in your PBH account

Your AJW PBH online account centralises critical contract and component activity, enabling you to:

Order & component visibility

View component orders and associated documentation instantly
Track open orders with live shipment and delivery status
Access paperwork exactly when it’s needed

Quotes & repairs

Raise quotes securely and view full quote history
Submit and manage repair orders (for contracted customers)
Monitor progress with clear status updates

Support & communication

Access faster customer support through online chat
Reduce email traffic and manual follow‑ups
Resolve queries with greater speed and clarity

Everything is designed to remove friction, shorten response times, and support predictable PBH performance.

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Designed for operational certainty

PBH contracts depend on clarity and control. The AJW PBH Portal provides a single, reliable source of truth for your contracted services - helping operational, engineering, and supply chain teams stay aligned.

With real‑time data and transparent status tracking, you always know:

What’s active
What’s in progress
What happens next

Integrated with your systems

Many AJW PBH customers prefer their contracted services data to sit directly within their own operational environment.

Our digital engineering teams have developed secure API integrations that allow PBH portal data to connect seamlessly with existing ERP, planning, and maintenance systems.

Integration benefits

Reduced manual processes
Consistent, shared operational data
Improved planning confidence
Greater control across teams and locations

If you’d like to explore system integration, speak with your AJW Contract Manager.

Built around partnership

PBH at AJW is more than a commercial model, it’s a long‑term partnership.

We actively evolve the PBH Portal based on customer feedback and operational requirements. If there are features or enhancements that would improve your experience, we want to hear from you.

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