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24/7 AOG Critical Response

HotlinePhoneUK +44 1403 798888US +1 877 780 2008

Our award winning global AOG service is manned 24 hours a day, 365 days a year.
Please call +44 1403 798888 or email aog@ajw-group.com.


Research, rectification and support


AJW differentiates itself by its technical expertise within the industry and operates a fully staffed technical, reliability, warranty and inventory control services department that provides support for airlines and MROs on a wide range of in-service engineering issues.


Seen as an extension to the company's customer services team, the technical department focuses on highly responsive and flexible customer service.


Customers can have complete reassurance in AJW as a strategic technical partner with the investment in data analytics at the forefront of the company's objectives.


Through these reliability tracking tools, AJW can provide accurate and accessible data to plan for cost-effective solutions.

Technical services include:

  • Reliability and warranty management for technical spares support programmes
  • Technical advice on components and systems in AOG situations
  • Recommendations and suggested improvements to component maintenance packages in conjunction with OEMs and their field sales representatives
  • Assistance to reconcile technical disputes


Utilising their vast industry knowledge, AJW's warranty team have the ability to deal with an enormous range of highly complex components which have prematurely failed on wing, continuously monitoring their performance.



Warranty services include:

  • Technically evaluating teardown reports from our repair vendors
  • Researching solutions to stop re-occuring technical failures
  • Analysing the root cause of repetitive failure models




Contact AJW


Reliability Monitoring

Tracking Performance


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