We maintain our competitive advantage by continuously improving operating performance and customer experience through an IT and Digital strategy that is aligned to customer and business needs.
Integrated solutions allow seamless communication and coordination across the supply chain, which reduces waste, increases accuracy, transparency and speed of delivery. We leverage mature, proven industry tools for our core systems; enhanced by the best-of-breed modern technologies; delivered through an agile, responsive methodology.
Effective analytics of historic patterns on aircraft parts that need repair and maintenance has always played a pivotal role in how we plan and prioritise orders. This data, along with our aftermarket expertise, allows us to reduce turn-around times and ensure the right parts are in the right place at the right time to optimise network stock availability and reduce working capital.
We work with our customers to fully understand the processes and dynamics of their business allowing us to build bespoke connectivity to our application programming interfaces (APIs) for straight-through processing. Customers and parts holders can view the status of transactions at any stage from enquiry to delivery. A daily reporting toolset provides a clear view of open Work in Process (WIP), the contracted due date, and highlights orders that are at risk of not hitting agreed KPIs.
Built on in-house technologies, we offer our customers and partners seamless access to their quotes, orders and accounts through the AJW Customer Portal. Responsive, interactive and available on phones, tablets and computers, users have immediate access to part certification, quote and order information with real-time and transparent order tracking from their desk or on the go.
We also offer direct integration with our customers equipment, software and core systems allowing orders to be raised and automatically placed into our system for straight-through-processing.
The AJW Customer Portal allows for easier collaboration and communication with a chat function. This interactive interface enables customers to check the status of their orders and their history with an operator in real-time. This enhanced experience is faster and less prone to error while ensuring that the data and process remain integrated.
Dashboards, reports and analytics also form part of our offering.
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