21 Jan 2020
AJW Chief Executive talks to Chuck Grieve about adding value to the business of supplying parts and spares through relationships, efficiencies & planning.
The article, recently published by African Aerospace, explains that relationships are important in the competitive business of aviation parts and spares. That’s why representatives of African airlines are frequent visitors to the headquarters of the AJW Group in West Sussex, UK.
We are a family-owned business and leading independent specialist in the global supply and repair of spare parts, counts most of the continent’s airlines among its clients – and works hard to keep it that way.
Chief Executive, Christopher Whiteside, emphasises that AJW is “not in the spanner-and-hangar business”. The company supports its customers with tailored component supply chain solutions.
Relationships are important and rely on customers understanding how AJW works, hence the company’s programme of site familiarisation visits. Recent guests have included key staff from Air Peace, Nile Air and Egypt Air. Whiteside explains:
“We equip them with knowledge of what we do and how we support them, so when we ask questions on the operations side, they understand how it all fits together.”
Knowledge transfer and training are embedded in our engine management services. Opportunities are limited for airline staff in Africa to learn how to monitor work on their engines. So our engineers in Surrey work with them to help manage their engine shop visits and build a technological and commercial understanding of the process.
Clients also benefit from the supplier’s rigorous follow-up procedures. AJW's technical staff – who track every component that the company supplies – use their own strong database as a benchmark for the work carried out and associated costs. “If they spot an anomaly, they challenge it,” said Whiteside.
Read the full article in African Aerospace
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