9 Oct 2019
In a recent edition of African Aerospace AJW Group Chief Executive, Christopher Whiteside, talks to Chuck Grieve about adding value to the business of supplying parts and spares through relationships, efficiencies and planning.
Technology is important in the competitive business of aviation parts and spares, but not as important as relationships. That’s why representatives of African airlines are frequent visitors to our headquarters in West Sussex, UK.
We’re a leading independent specialist in the global supply and repair of spare parts, and we count many of the continents’ airlines among our clients – and work hard to keep it that way.
Chief Executive, Christopher Whiteside, emphasis that AJW is “not in the spanner-and-hanger business”. The company supports its customers with tailored component supply chain solutions.
Relationships are important and rely on customers understanding of how AJW works, hence the company’s programme of site familiarisation visits. Recent guests have included key staff from Air Peace, Nile Air and Egypt Air.
Christopher Whiteside explains:
“We equip guests with knowledge of what we do and how we support them, so when we ask questions on the operations side, they understand how it all fits together.”
Knowledge transfer and training are embedded in AJW’s engine management service. Opportunities are limited for airline staff in Africa to learn how to monitor work on their engines. So, our engineers in Surrey work with them to help manage their engine shop visits and build a technological and commercial understanding of the process.
Clients also benefit from the suppliers’ rigorous follow-up procedures. Our technical staff – who track every component that the company supplies – use their own strong database as a benchmark for the work carried out and associated costs...
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