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Bespoke MRO Programmes | Inside MRO

22 May 2024

Aftermarket service providers faced with increased demand for flexibility in bespoke maintenance offerings are focusing on careful planning to satisfy their customers. But some challenges, such as labour and supply chain hurdles, remain difficult to solve even with the most detailed preparation.

In a recent article for Inside MRO Magazine, Keith Mwanalushi talks to MRO providers about how custom maintenance solutions are providing the flexibility needed by operators - particularly those with rapidly growing fleets or struggling with delivery delays on new aircraft. 

Discussing the issue with AJW Group’s Chief Commercial Officer, Scott Symington, he agrees with Mwanalushi’s statement that more operators are looking for tailored maintenance services, especially within large-scale, power-by-the-hour (PBH) agreements. 

Continuing, Symington states that AJW Group’s tailored maintenance services, such as its PBH contracts, allow operators to optimise maintenance programs to fit their unique operational needs and preferences. This can lead to improved efficiency, reduced downtime, and enhanced overall performance of their assets.  

Our service offers operators greater flexibility in terms of contract terms, pricing structures, and service levels, enabling operators to align their maintenance agreements more closely with their business objectives and financial constraints, ultimately maximising the value they derive from their service providers,” says Symington.  

A more bespoke approach to services enables AJW’s teams to help operators mitigate risks associated with unexpected maintenance events or changes in operational requirements. By customising their plans and service levels, operators can anticipate and address potential challenges, minimising disruptions to their operations and reducing the likelihood of costly downtime,” Symington asserts.


Bespoke MRO Programmes | Inside MRO

Delivering a tailored maintenance program in a high-demand environment requires meticulous planning, especially considering labour and supply chain-related headwinds. How does AJW understand its customers’ needs? Symington replies that AJW’s teams collaborate closely with their customers to identify their priorities and operational constraints. 

Another benefit to AJW’s customers, Symington says, is that the company has mitigated supply chain disruptions by investing in and maintaining high inventory levels. “We drive a sophisticated, global pooling strategy for our 450,000 line items of inventory valued at $500 million, so it is our highest priority to efficiently manage this stock to best meet our service liable commitments,” he reveals. 

As with any service provision, problems occasionally arise. Symington affirms that there is no “one-size-fits-all” option, noting that tailored maintenance solutions require more effort. “We impose no restrictions or limitations, no matter the fleet size, which means our teams must be nimble, efficient, and have a strong customer focus,” he concludes. 

Looking for a bespoke PBH solution? Talk to AJW Group about your contract needs today. 



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