8 Apr 2019
A phased rollout with clearly defined milestones is an effective approach to implementing new systems.
From the perspective of a parts repair specialist, AJW Group prefers to operate off one core system. It deploys a point solution in the form of Component Control-developed Quantum Control MRO & Logistics Software across its business units, including its AJW Technique components repair business in Montreal, Canada. This integrates personalized MRO data and logistical information for all operational, production and billing purposes. This software supports warehouse, supply chain and customer service management; the sales and marketing of parts and components; and accounting and financial modules.
Han-Ley Tang, chief information officer at AJW Group, says using this enterprise software has enabled the Montreal facility to repair more than 35,000 units a year across 6,000 separate part-number lines.
The software also has enabled the parts specialist to develop specific reporting and automation techniques. Upgrades are regular, but never too drastic.
“We upgrade the Quantum Control software at regular intervals as recommended by the software vendor to utilize advanced software functionalities,” Tang says. “Our approach is to keep the software as vanilla as possible, using change requests through to component control for any enhancements.”
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